aqq9 Terms & Conditions — Membership, Betting & Payment Guidelines

These Terms and Conditions apply to the use of the aqq9 platform, including both the website and mobile app. aqq9 is an internationally licensed online betting and gaming service provider. Please read these terms carefully before accessing the platform or using any of its services.

By using aqq9's services, you confirm that you are of legal age (at least 18 years old) under the laws of your country and that online gaming is not prohibited where you reside. aqq9 reserves the right to update these Terms and Conditions at any time — any changes will be notified on the platform.

The following conditions must be met to open an account with aqq9. Failure to meet any one of them gives aqq9 the right to close the account and forfeit the balance.

• You must be at least 18 years old — aqq9 services are not available to minors.
• Each individual may only operate one account — multiple accounts are strictly prohibited.
• The name, mobile number, and other details provided at registration must be accurate and belong to the registering individual.
• Members are solely responsible for keeping their account password confidential.
• Accounts may not be shared with or sold to another person.

KYC Verification

Identity verification (KYC) must be completed before your first withdrawal. This requires clear photos of both the front and back of your national ID, along with a selfie. KYC approval typically takes between 30 minutes and 2 hours. Once completed, you won't need to go through it again — unless aqq9 requests re-verification for a specific reason.

Aqq9 supports transactions via bKash, Nagad, Rocket, and USDT (TRC-20). All transactions are secured with 256-bit SSL encryption. Limits and important details are outlined below.

Withdrawals must be made to the same payment method used for the original deposit — direct withdrawals to third-party numbers are not permitted. aqq9 reserves the right to temporarily hold any transaction that appears suspicious pending investigation.

Each bonus offer at aqq9 comes with its own terms. Claiming a bonus means accepting the specific conditions of that offer. General bonus policies are outlined below.

Wagering (Turnover) Requirements

Bonus funds cannot be withdrawn directly — you must first place a specified amount in bets. This requirement is known as a wagering or turnover requirement. At aqq9, this is typically between x3 and x5 of the bonus amount. For example, if you receive a ৳1,000 bonus with a x5 requirement, you must wager ৳5,000 before you can withdraw.

• Every bonus has an expiry period — if the wagering requirement is not completed within that period, the bonus will be forfeited.
• The maximum stake allowed per bet placed with bonus funds is generally fixed — typically between ৳500 and ৳1,000 per bet.
• Some games do not count toward wagering requirements, or count only partially — this will be specified on the offer page.
• The same person may not claim the same offer more than once.
• aqq9 reserves the right to exclude any member from bonus offers at its discretion.

The following rules apply when placing Sports Bets on aqq9. These rules are based on widely accepted international betting industry standards.

Bet Acceptance & Cancellation

Once a bet is confirmed, it cannot be changed or cancelled. A cash-out option may be available up until a certain point before the match begins. If a match is cancelled, the stake is generally refunded — however, for partially completed innings, aqq9's decision is final.

• If a bet is accepted at incorrect odds due to a technical error, aqq9 reserves the right to void it.
• If suspicious activity is detected — such as placing bets on the same match outcome across multiple accounts — all related bets will be voided.
• Odds on live bets may change at any time; the odds at the moment the bet is confirmed are final.
• Any disputes regarding scores or results will be resolved by referencing internationally recognised sources.

Maximum Win Limit

A maximum win cap may apply per bet. In most cases, the maximum payout from a single bet is ৳50 lakh. This limit may vary across different sports and markets.

Separate terms apply to aqq9 lottery, scratch cards, and casino games. These rules operate alongside the Sports Betting rules.

• Lottery draws are conducted using an RNG (Random Number Generator) system — no one can predetermine the outcome.
• A maximum of 10 tickets per account may be entered in a single draw.
• Tickets can be purchased up to 30 minutes before the draw begins.
• Small prizes (up to ৳5,000) are paid out instantly; KYC verification is required for larger prizes.
• RTP information for casino games is available on the respective game page.
• If a game is interrupted due to a technical fault, bets placed in that round will be refunded.

The following activities are strictly prohibited on the aqq9 platform. Violating any of them may result in account closure and forfeiture of the balance.

• Operating more than one account under the same individual.
• Registering with a false identity or using another person's information.
• Attempting to manipulate betting or gaming outcomes, or exploit system vulnerabilities.
• Using the platform for money laundering purposes.
• Bonus abuse — creating an account solely for the purpose of claiming bonuses.
• Attempting to interfere with or compromise aqq9's systems or security.
• Harassing or mistreating other members.

Aqq9 is committed to Responsible Gaming. Play for fun and entertainment — that's all we ask. If gaming ever becomes a problem, seeking help is always the right call.

Aqq9's account settings include the following tools to help you stay in control:

• Set daily or weekly deposit limits.
• Temporarily lock your account (7 days, 30 days, or 6 months).
• Self-exclusion — the option to permanently leave the platform.
• Set a daily session time limit.

Learn More Responsible Gaming visit the relevant page. If something seems wrong, don't hesitate to reach out to our support team.

If you have a complaint regarding a bet outcome, payment, or any other matter, please contact aqq9 first via live chat or email. Our support team typically responds within 24 hours.

• Please include the relevant transaction ID, screenshots, and full details along with your complaint.
• If you are unsatisfied with the support team's decision, the matter can be escalated to the escalation team.
• Internationally recognised sources will be used to settle any disputes over betting results.
• Members have the right to appeal to aqq9's licensing authority.

Aqq9 reserves the right to modify, add, or remove any part of these terms and conditions at any time. Significant changes will be announced on the platform, and registered members may be notified by email or SMS.

Continued use of the platform after any changes are made will be considered acceptance of the updated terms. We encourage you to revisit this page regularly.